Privacy Policy

1. Information We Collect

We collect information to provide and improve our services. The types of information we may collect include:

1.1 Information You Provide

• Account registration details (name, email address)
• Communications you send to our support team
• Feedback and survey responses
• Gaming preferences and settings

1.2 Automatically Collected Information

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on the site
• Gameplay data and session statistics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and maintaining the Squid Gamebler service
• Processing and managing your account
• Improving the gaming experience and features
• Sending service updates and notifications
• Detecting and preventing fraud or abuse
• Complying with legal obligations
• Providing customer support
• Analysing usage to improve our service

3. Legal Basis for Processing

We process your personal data under the following legal bases:

3.1 Contractual Necessity

Processing necessary to fulfil our contract with you, such as managing your account and providing the gaming service.

3.2 Legitimate Interests

Processing necessary for our legitimate business interests, such as fraud prevention, service improvement, and security, where these interests are not overridden by your rights.

3.3 Consent

Processing based on your explicit consent, such as for marketing communications or optional cookies. You may withdraw consent at any time.

3.4 Legal Obligation

Processing necessary to comply with applicable laws and regulations.

4. Information Sharing

We do not sell your personal data. We may share your information with:

4.1 Service Providers

Third-party vendors who help us operate our service, subject to confidentiality agreements and data processing agreements.

4.2 Casino Partners

Licensed casino operators through whom you access real-money gaming. Each partner has their own privacy policy governing data they collect directly.

4.3 Legal Requirements

We may disclose your information where required by law, court order, or to protect the rights and safety of our users.

5. Data Retention

We retain your personal data for as long as necessary to provide the service and comply with legal obligations. When data is no longer required, we securely delete or anonymise it. Specific retention periods include:

• Account data: retained while your account is active and for up to 5 years after closure
• Gaming records: retained for up to 7 years for regulatory compliance
• Marketing data: retained until you withdraw consent
• Technical logs: retained for up to 12 months

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls limiting who can view personal data
• Employee training on data protection practices

While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure. We encourage you to use a strong password and keep it confidential.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

7.1 Right of Access

You have the right to request a copy of the personal data we hold about you.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

7.3 Right to Erasure

You may request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes it was collected.

7.4 Right to Restrict Processing

You may request that we restrict the processing of your personal data in certain circumstances.

7.5 Right to Data Portability

Where processing is based on consent or contract, you have the right to receive your personal data in a structured, machine-readable format.

7.6 Right to Object

You have the right to object to processing based on legitimate interests, including for direct marketing purposes.

7.7 Rights Related to Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing where it produces significant legal effects on you.

8. Cookies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about how we use cookies and how you can manage your preferences, please read our Cookie Policy.

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside your own. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by relevant data protection authorities.

10. Children's Privacy

Squid Gamebler is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18 years of age. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information.

11. Third-Party Links

Our website may contain links to third-party websites, including casino partners. This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying a prominent notice on our website

Your continued use of Squid Gamebler after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Privacy Officer: privacy@squidgamebler.com
• Data Protection: dpo@squidgamebler.com
• General Support: support@squidgamebler.com
• Legal Inquiries: legal@squidgamebler.com

We aim to respond to all privacy requests within 30 days.